top of page


You can find here the answers to your most recurring questions, if you do not find your answer, do not hesitate to contact me at the following address:

  • How do I care for my Anihugs?
    I invite you to consult "La gazette de papa & Maman", available from the home menu, you will discover all the maintenance advice accompanied by a pictorial guide.
  • When will I receive my order ?
    Orders are made in chronological order of receipt. Items are either available immediately, or to order with a production time announced at the reception and at the top of each product page. Packages are then sent by Colissimo 48h or letter followed for small items. A shipping email with your tracking number will be sent to you when your order leaves the workshop.
  • How to proceed for a custom order?
    I invite you to contact me via chat, the contact form, or by email 1° You let me know your desires and let's measure the feasibility together. 2° You choose the materials and colors according to a pre-selection. 3° I will come back to you with a quote and sketch if necessary. 4° You confirm your order on the site in order to start making it. 5° The manufacturing time is already announced on the home page.
  • How can I see the summary of my order and its invoice?
    When validating your order, you will receive a confirmation email (check spam). You can also find the history of your orders, as well as your invoices in your customer area, in the "My orders" tab
bottom of page